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Problem using Oracle Java 1.6.0_12

There is a compatibility problem with earlier Timesheets versions 5 and 6 and the latest Oracle Java 1.6.0_12 update. When the Timesheets logon screen loads, the login items on the page are not visible. This has now been fixed and an update is available from our download page.


Problem using Oracle Java 7 with Innate Timesheets Version 5

There is a compatibility problem with all Timesheet version 5 releases and the latest Oracle Java 7 update. When the Timesheets logon screen loads, the login items on the page are not visible. To use Java 7, you will need to upgrade to the new Timesheets Version 7. We are currently managing the upgrades to Timesheets 7 so please contact us for more information.


Support of Microsoft Project 2007 in Innate Timesheets

Owing to changes in Microsoft Project 2007,  Innate Timesheets users need to upgrade to the latest version of Innate OLAP Reports and install the OLAP Reports Microsoft Project add-in in order to import data from Microsoft Project 2007. 

Innate Resource Manager users are not affected as they already use the Innate MSP add-in to import data to the Innate database.

To import resource pools from Microsoft Project 2007, save the required fields from Microsoft Project using File Save As .csv file and import them to Innate using Innate Resource Manager or Innate OLAP Reports Import Resources function.